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General FAQs

Order Internationally with Confidence: Based in Hangzhou, China, we currently supply directly to customers in over 30 countries, plus many more locally through our international distributor network!

How do you keep my contact information secure?
We will take every customer's information seriously and keep it confidential. We never show such information to any third party.

Can you supply OEM products?
YES, We would like to provide OEM service under your brand if needed. ODM can be also provided.

Do you provide free testing samples?
Yes, we would like to provide some free samples, no problem. While we hope you can afford the courier freight yourself, and we will try to deduct the freight in future orders for you.

What is a minimum order quantity?
1,000pcs per each item is ok. If your order quantity is less than our MOQ, we would like to check whether there is available stock accordingly.

I want more information about a product before making a decision to buy it. Can you help?
Of course! We try very hard to ensure our website contains full and up-to-date information about all our products, but if you need more details, just email to This email address is being protected from spambots. You need JavaScript enabled to view it. or use our live chat to consult.

How can I order?
You can order online using our secure checkout process, or contact us via telephone or email.
Call: +86 185 0129 4772 - - Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

How do I amend or cancel my order?
If you wish to amend or cancel an order, please contact us as soon as possible. It is very helpful if you quote your order reference number.

Will I get lots of emails from you?
No. When you register you will have the opportunity to select whether you want to receive email and post from us. You can change these preferences at any time by visiting your account management page. See also our privacy policy.

Delivery

How many kinds of transportation methods for shipment ?
By Sea, Air, Train, Express, or you arrange collection from our warehouse. We will provide related information if needed. You can compare the methods and then choose the best one.

What are your delivery charges?
For orders delivered in China, all orders are subject to a $10 delivery charge. If you are outside China, you can still order online. Once we have your order details we will contact you to discuss delivery costs. We will only take payment once you know the total cost and are completely satisfied.

Can you deliver to a different address than my invoice address?
You may specify different invoice and delivery addresses as long as they are in the same country.

When will my order be delivered?
When we receive your order we will contact you to confirm availability and estimated delivery times. In most cases we will be able to ship your order within 24 hours of receipt.

Payment

How can I pay?
You can pay online using Visa and MasterCard. Other forms of payment, such as a cheque, invoicing or bank transfer, may also be acceptable - please contact us to organize alternative payment methods
If you pay by credit card, we will not take payment immediately. Your order will be verified and you will be notified of product availability, delivery time and any associated charges for shipping etc. Only when we are ready to ship and you accept the charges, will we take money from your card. This is processed manually via a PDQ machine and no money is taken on-line. We do not store any credit card details on-line or on a computer at all.
If you have any questions or concerns about payment or security issues please contact us and we will be pleased to help.

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About Us

First Vial is a supplier of an ever-expanding line of chromatography consumable products. We serve customers in laboratories around the world.  read more ...

Get in touch

  • Unit3, Zhong Sha Jin Zuo, Jiang Gan District, Hang Zhou, Zhejiang Privince, China
  • +86 132 6516 6671
  • +86 185 0129 4772

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