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Placing an Order Online

Purchases from can be made online via our website.

When we receive your order we will contact you to confirm availability and estimated delivery times. In most cases we will be able to ship your order within 24 hours of receipt. New customers will have to register and get approved before they can place orders with us. The steps for placing an order are as described below.

1. Register Online

First time buyers need to complete a new account application with FirstVial. You can apply online by clicking on the create “Register” on the MENU on the top right.

FirstVial will approve your account within 24 hours and e-mail you the account number and login details. Once registered, you can start buying products from FirstVial using online payment gateway.

Returning (existing) customers can directly proceed to purchase a product after logging into their accounts.

2. Add Products to your Shopping Cart

Products to be purchased must be added to the shopping cart and then checked out for purchase via the payment gateway. You must log into your account to add products to your shopping cart. A product can be added to the shopping cart in the following ways: Search for a product by typing in the name or catalog number of the product in the Search Bar on the top right hand corner of the screen.

Products displayed as search results can be added to the cart directly by clicking on the "Add to Cart" icon under the product name.

You could also go to the Product details page by clicking on the product name button under a product then clicking on the "Add to Cart" button on that screen.

Through Inquiry send an e-mail to sales for a product , no price, not in stock, not found on the website. FirstVial will then check availability and issue a quotation to you.

3. Check Out

Items added to the shopping cart can be checked out for purchase by clicking on the "checkout" icon under the shopping cart on the right hand column. If you have not logged in or registered, you will be asked to log in before you can view your shopping cart and checkout. Confirm your order, check for your billing and shipping address as well as your payment option, and submit your order.

4. Online Payment Options

We accept all credit cards for online purchases. You can choose to pay via Paypal or Google Check-out account (preferred).

5. Confirmation of Order

You will receive an e-mail confirming your order. The e-mail will summarize the details of the order placed and the payment due for the purchase. Shipment details will be sent out in a separate e-mail.


Placing an Order by E-mail

FirstVial accepts orders placed by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. . To purchase, please submit a signed, dated purchase order form (PO). Orders become legally binding only upon the receipt of written confirmation, or upon receipt of the commodity and associated invoice. Please mention your account number (which is located on all invoices and packing lists) when placing an order by any of the above methods.

International Customers

Please provide the following information with your order:

Your Name, Telephone, E-mail address and Fax number.
Purchase Order Number.
Institution Name and Attention Line.
Shipping Address.
Billing Address.
Product Catalog Number, Description and Quantity.
VAT number and information, if applicable.
For deliveries via freight forwarder: Please provide freight forwarder's contact name, e-mail, and fax number with your order.

Your orders will be confirmed by e-mail.

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About Us

First Vial is a supplier of an ever-expanding line of chromatography consumable products. We serve customers in laboratories around the world.  read more ...

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  • Unit3, Zhong Sha Jin Zuo, Jiang Gan District, Hang Zhou, Zhejiang Privince, China
  • +86 132 6516 6671
  • +86 185 0129 4772

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